Frequently Asked Questions

General

The resident site is mobile responsive and you can access it from any desktop or mobile device.
To update your contact information. Log in to the resident site and click on your name in the top right corner of the window if you are on a desktop. If you are on a mobile device, click the menu at the top right. Then click “my account”. On this page, you can change your contact information and add or edit an emergency contact.
Once you are logged into the resident site, your lease information can be found right on the dashboard towards the bottom of the page.
To view documents that your property manager made available to you, navigate to “documents” in the menu. From this page, you will be able to view all documents that your property manager has shared with you. You can also search or filter by date uploaded and category.
To find these contacts, navigate to “contacts” through the menu.
Muncie Management will share important news and updates via announcements which will be posted on the resident site. To view announcements, make sure you are logged into the resident site. The most recent announcements will show up on the dashboard under “New Announcements”. To view all, navigate to “announcements” on the menu. From here you will be able to view all previous announcements posted by your property manager in chronological order.

Payments

To make a one-time payment, you can either click “make a payment” right from the dashboard, or you can navigate to the “payments” page from the menu. From the payments page, you can make one-time payments, set up auto payments, and view all previous transaction/payment history.

1.)Click make a payment
- Select amount
  - Choose current balance or select other amount and type in the desired amount to be paid
- Select payment method
  - Either credit card or Bank account
  - Fill out the required credit card or banking informatio
  - Fill out billing address
- You can choose to save payment information for later by checking the box below the billing address section
  - Select a date for the payment to be scheduled
Note, if you would like to schedule the payment for a future date, you will need to make the payment via bank account. Credit card payments will be made immediately
- Click make a payment
  - Select amount
  - Choose current balance or select other amount and type in the desired amount to be paid
- Select bank account as the payment method
  - Note, if you would like to schedule the payment for a future date, you will need to make the payment via bank account. Credit card payments cannot be scheduled for a later date.
  - Fill out the required banking information
- Fill out billing address
- You can choose to save payment information for later by checking the box below the billing address section
- Select a date for the payment to be scheduled
  - Type in the date or click the calendar icon to select a future date
To setup an automatic payment, you can either click “set up autopay” right from the dashboard, or you can navigate to the “payments” page from the menu. From the payments page, you can make one-time payments, set up auto payments, and view all previous transaction/payment history.
- Click “set up autopay”
- Enter an amount to pay
- Select payment method
  - Autopay is now available via bank account (EFT) or credit card
  - Fill out the required checking or savings bank account information or credit card information
  - You can choose to save payment information for later by checking the box below the billing address section
- Fill out billing address
- Select a date for the payment to be scheduled
  - Type in the date or click the calendar icon to select a future date
- Select the frequency at which you would like these payments to be made
  - You can choose from:
    Daily
    Weekly
    Every two weeks
    Monthly
    Every two months
    Quarterly
    Every six months
    Yearly
To edit or cancel automatic payments, navigate to the payments page and click the “Edit” text link on the payments grid in the “Scheduled” payments section.
Yes, you can setup multiple automatic payments. To create a second automatic payment, click the “Set up autopay” button from the dashboard or payments list.
To make payments online you can use either a checking/savings bank account or a Visa, MasterCard, or Discover Credit Card.
To view your current balance, first make sure you are logged into the resident site. You will be able to see your balance right from the dashboard, or you can navigate to the payments page from the menu where you will be able to see your current balance as well as your previous payment history.
If you prefer to pay in person or by mail, you can find the address to send payments to on the payments page under “prefer to pay by mail?” if available. We also have a dropbox located on our office door at 520 S Nicols Ave, STE G Muncie, IN 47303
You cannot skip a payment in a scheduled auto-pay series.

Maintenance & General Requests

If you have a maintenance request for your property manager, navigate to “requests” from the menu, or click “create request” right from the home dashboard. Choose “maintenance request” for issues like leaky faucets, cracked windows, leaky roofs, etc.
The maintenance request page will allow you to provide your property manager with the necessary information about your issue in order to get it fixed as soon as possible.
Choose a category for your request like “appliance”, “electrical”, “heating & Cooling”, or if you are unsure, just select “general”.
- Add a subject for your request. For example, “Leaky Faucet”.
- Enter a description and include details about the issue. Be as descriptive as possible.
- Attach images or documents – anything that will help get your issue resolved faster
  - You can take a picture and upload it to the request right from your phone
- Scheduling:
  - Let your property manager know if they have permission to enter the property to resolve the issue if you are not home
  - If yes, let them know if you have any pets they should be aware of.
  - You can also include any other entry details they should be aware of
- Submit request
  - Once you submit your request you can track your open request from the dashboard or the requests page
  - Click on the open request to view the status, and updates from your property manager. You can also submit messages directly to your property manager about the request.
If you have general questions for your property manager that are not maintenance related you can create a general inquiry. Navigate to “requests” from the menu, or click “create request” right from the home dashboard. Choose “general inquiry” for questions about your account, your lease, parking, etc.
- Add a subject for your inquiry. For example, “Question about parking”.
- Enter a description and include details about your question. Be as descriptive as possible.
- Attach images or documents – anything that will help get your question answered faster
  - You can take a picture and upload it to the request right from your phone
- Submit request
  - Once you submit your request you can track your open request from the dashboard or the requests page
  - Click on the open request to view the status, and updates from your property manager. You can also submit messages directly to your property manager about the request.
- Once you submit a request you can track your open request from the dashboard or the requests page. From this page, you will also be able to view all historical requests that have been closed.
- Click on a request to view the status, and updates from your property manager. You can also submit messages directly to your property manager about the request.